FAQ

1. About the Night Light

Q: What are the key features of the Night Light?
A: Tap it to switch on/off or change brightness. Most versions include 3 brightness levels, and some have an auto-off timer (for example, turning off after 30 minutes). Please review the product page for exact functions.

Q: Is the Night Light safe to use?
A: Yes. It is made with non-toxic, soft silicone and a certified electronic base. The battery will not overheat. It will not shatter or cause injury if dropped, so it is safe for use in any room.

Q: Can you personalize it?
A: Yes! We offer custom engraving with names, dates, or a short message on the blank silicone area, making your light genuinely one of a kind.
Please note: Personalized items cannot be returned or exchanged unless there is a quality issue.

2. Shipping & Delivery

Q: Where are orders shipped from? How long is processing?
A: We ship from Hong Kong. Orders are usually processed within 1–3 business days. Delivery time depends on your country and the shipping option selected.

Q: I need my night light quickly. Is faster shipping available?
A: We currently provide express shipping (Swift delivery) to the US and UK. You can choose this option during checkout.

Q: How long does delivery take? Where can I follow my order?

A: It varies based on your location. For details, visit our Shipping Policy
You can check your order status here: Track Your Order

*Make sure your order has shipped and includes a tracking number. If it does not, please contact us.

3. Return & Exchange Policy

Q: Do you allow returns or exchanges?
A: If there is a quality problem, we are glad to help with a return or exchange. Please email us with a photo showing the issue.

4. Payment

Q: Which payment methods are accepted?
A: We accept credit cards, PayPal, Apple Pay, Google Pay, and several local payment choices through Oceanpayment.

Q: Is my payment data protected?
A: Yes. Every transaction is handled through encrypted third-party payment gateways for strong security.

5. Order Management

Q: Can I change my order after it is placed?
A: If you need to update shipping details or product options, please contact us within 12 hours after placing the order. After that, changes may not be guaranteed.

Q: Can I cancel my order?
A: Orders may be cancelled before they have shipped. Once shipped, cancellation is no longer available.